DELIVERY INFORMATION and FAQ

Ordering Online

safe online shopping from tracy hall with paypal

We are Paypal Verified since 2001. It is a safe a convenient way to send payments. 

You do not need to have a Paypal account to make a purchase - you can also use your credit/debit card.  

There is no charge for sending a payment and your order is usually shipped the following day.

Ordering by Post

We can accept payment by cheque or bank transfer in GB pounds only. Please make sure you include your address and full details of your order which will despatched once payment is received and cleared. Please send your order and payment to: Tracy Hall, Rosebank, Burray, Orkney KW17 2ST, Scotland. If there is any problem or anticipated delay with your order we will contact you by post unless you supply an email address (recommended for a speedy reply).

Delivery 

Order Value => £10 £3.00
Order value => £20£5.00
Order value => £50£8.00
Order Value => £80£12.00
Order Value over £80£20.00
If you purchase online via Paypal, this charge will be added at the checkout. If you prefer to pay by UK cheque (GBP) please add the relevant amount to your order. Proof of posting is obtained but insurance is not included - if you would like this please ask for a quote.

ORIGINAL ARTWORK, PRINTS AND CARDS We ship worldwide and aim to despatch orders within 48 hours of payment clearing (excepting weekends and holidays). If there will be any delay, you will be advised immediately and the option to cancel offered. Commissioned paintings are delivered according to a pre-arranged completion date at the time of order.

BOOKS  are shipped seperately from any other items in your shopping cart (incurring seperate postage).
MUGS are shipped direct from our supplier. Please allow 14 days for delivery.

ORIGINAL PAINTINGS are shipped by Special Delivery (UK) or Airsure (International) insured and tracked. You will be advised of the cost when you make your purchase enquiry.

PACKAGING - In an effort to retain low postage costs worldwide and to ensure that your print arrives in perfect condition,  all prints larger than 8" x 10" are now shipped in a sturdy postal tube. If you would rather have your print supplied in a mount or mounted and framed, this is not a problem but there will be an additional shipping charge depending on the destination - do get in touch. We try to recycle packaging materials as much as possible when sending out orders.

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