INFORMATION AND FAQ

Ordering Online

safe online shopping from tracy hall with paypal

We are Paypal Verified and our online orders have been handled securely through Paypal since 2001. It is a safe a convenient way to send payments. You do not need to have, or create, a Paypal account to make a purchase because you can use any major credit card or debit card to pay instantly worldwide.  There is no charge for sending a payment and your order is usually shipped the following day.

Ordering by Post

Please send your payment in GB pounds only (cheque, money order or bankers draft), address and full details of your order which will despatched once payment is received and cleared. 

Please send your order and payment to: Tracy Hall, Rosebank, Burray, Orkney KW17 2ST, UK. If there is any problem or anticipated delay with your order we will contact you by post unless you supply an email address.

Delivery 

Delivery - We aim to despatch all orders for original paintings, prints and cards within 48 hours of payment clearing (excepting weekends and holidays). If there will be any delay, you will be advised immediately and the option to cancel offered. Commissioned paintings are delivered according to a pre-arranged completion date at the time of order.

Postage charges for prints and cards  - If you purchase online via Paypal, this charge will be added at the checkout. Prints and cards are sent via first class mail in the UK and by Airmail to all other destinations. Proof of posting is obtained but insurance is not included - if you would like this please ask for a quote.

  • ​Order Value -> £5 = £2
  • Order Value -> £20 = £4
  • Order Value -> £30 = £6 
  • Order Value -> £80 = £10
  • Order Value over £80 = £12
Books and Calendars are shipped seperately from any other items in your shopping cart.

Original artwork is shipped by Special Delivery (UK) or Airsure (International) insured and tracked. You will be advised of the cost when you make your purchase enquiry.

Packaging - In an effort to retain low postage costs worldwide and to ensure that your print arrives in perfect condition,  all prints larger than 8" x 10" are now shipped in a sturdy postal tube. If you would rather have your print supplied in a mount or mounted and framed, this is not a problem but there will be an additional shipping charge depending on the destination - do get in touch. We try to recycle packaging materials as much as possible when sending out orders.

Commissions

commission a painting or pet portrait by tracy hall

Commissions are welcomed as my workload permits - please get in touch to discuss your requirements with no obligation. An original painting makes a wonderful investment or present. I can work from your photographs, for example of a pet, or I can source the reference material, for example a flower painting. You can have a painting of any size, and once we have discussed what you are after I will be able to give you a quote for the finished work or offer advice based on your ideas and budget. A 50% non-returnable deposit is required to ensure your place in my worklist and allow for me to begin preparation. I do not currently accept commissions for miniature paintings and the waiting list for larger work is currently twelve months.

Licensing

Many of my paintings are available for commercial purposes. Subjects currently available include flowers, wildlife, animals, birds and farm scenes, or artwork/illustrations can be commissioned especially for your project. If you would like to use my artwork on your products please get in touch.

license artwork by tracy hall

Copyright

All images on this website are Copyright Tracy Hall 1997 - 2016.  All rights reserved. Artwork on this website is protected by international copyright law and no image may be used or copied for any commercial or non-commercial purposes without prior written permission from the artist.

I retain full rights, including copyright and reproduction rights, in all my artwork, commissioned or otherwise. This includes paintings completed from photos clients have supplied for that purpose. Artwork is commissioned for personal use only and may not be reproduced or used for financial gain without my written permission (full terms and conditions are supplied with your quote). Out of courtesy, I choose not make prints of or license privately commissioned pet portraits without asking my customer first. Original Artwork remains the property of Tracy Hall until payment is received in full.

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