TERMS & CONDITIONS

Commissioned Artwork

A 50% non-returnable deposit is required at the time of your order, when you will also have been advised of the final price including delivery and a completion date. Payment can be made securely online via Paypal or by post (GB cheques only). This ensures your painting will be added to my worklist and allows for preparatory work. A good quality scan of your painting will be emailed or posted to you on completion for approval, and the balance of payment must be sent before the original artwork will be shipped. I make every effort to make sure you are happy with the final painting, but if for any reason you are not, please notify me as soon as possible then return it undamaged in the original packaging within seven days for a refund less postage and deposit. If for any reason I am unable to complete your commission, you will receive a full refund. Any photographs supplied will be returned to you on completion of the painting.

Original Paintings

Full payment must be received before original artwork is shipped. Payment by installments is possible, please ask for details. Miniature paintings are supplied custom framed and ready to hang and all other artwork is supplied unframed. If for any reason you wish to return the painting, please notify us as soon as possible and return it undamaged in it's original packaging for a refund less postage.

If a painting is currently at the studio you can purchase direct from Tracy, but if not it may be with a gallery or at an exhibition in which case we will supply their details so that you can arrange the purchase with them.   

Prints and Cards

Full payment is required at the time of ordering, either securely online through Paypal or by GB cheque in the post. If you are unhappy with your order for any reason please notify us as soon as possible and you can return it undamaged in the original packaging for a refund less postage within seven days. Orders are usually despatched within 48 hours of payment clearing, with the exception of large prints which are custom orders and can take up to 28 days. If we are unable to fulfil your order for any reason or anticipate a delay, you will be notified immediately and the option to cancel with full refund offered.

Copyright

I retain full copyright in all of my artwork and it is protected by international copyright law. This includes paintings completed from photographs supplied by clients or licensed for use on other products. No artwork from this website may be used for any purpose without my written permission.

Delivery

We can deliver worldwide. Original artwork is shipped via Special Delivery in the UK and Airsure to other destinations and includes insurance. Prints, cards and books are shipped via 2nd class mail in the UK and by Airmail to all other destinations. Proof of Posting is obtained for prints and cards, but not insurance; if you would like this please ask for a quote. Delivery outside of the EU may be subject to import charges which are the responsibility of the customer.

Privacy Policy

We do not share your details with any third party, nor do we add you to any mailing list. Your online payment details are handled securely through Paypal and are not passed on to us with your order. 

Customer support

If you have any questions or queries please feel free to contact us and we'll do our best to help as quickly as possible.